Unhelpful.

So I've been doing this preschool program with Maria. The program centers around reading good picture books that relate to the weekly theme. So we've been using the library a lot recently.

At the suggestion of some good friends, I finally figured out how to make book requests online so I won't have to spent time trying to find everything by myself. It usually took me an hour or so and wasn't very fun for Amelia, who tended to get grumpy and eat any books within range. (She's an avid book-eater... but that's another post.)

Anyhow, I spent time to today making requests for books and CDs for the next three weeks worth of "school." Then I decided to check my account to make sure that everything had gone through. The account summary said that I was past my overdue limit. So I looked at the more detailed pages. I had renewed some books at the beginning of the month and one of them hadn't renewed for some reason. I tried to renew it, as it still had a renewal left but it told me that someone had a request out for it. Ah-ha!

Worried that this would effect my requests, I called the library and explained the situation. I told her that when I had renewed the books, online, it hadn't told me that the book had any requests out, and I had thought that it was renewed. After a few other suggestions, she said, "Maybe it did say it, and you just ignored it."

Um...yeah. I don't think I'll be calling to ask for anymore help with the online system. Next time I'll ask in person, so maybe she'll be less inclined towards such rude comments. Or at least I'll be able to get her name and report her.